In this guide, you’ll find:

How to navigate and interpret your payments data across various time periods
How to view customer volume and trends using the Customer Graph
How to analyze business performance with the combined Activity Graph
How to view and customize Customer Composition data based on spending profiles
How to toggle between metrics such as net payments and settled payments for deeper insights

Overview

Limitations

The dashboard is only visible to admin and supervisor roles. Dashboard data is only available since the account began processing with MX™ Merchant.

Introduction

This is a snapshot of your business' payments for a particular time period. This snapshot can assist with identifying high and low volume time periods, marketing campaigns, and determining staffing needs. The dashboard opens with a view of the current month’s payments and customers with the option to view your preferred day, week, month, year or lifetime.

What You'll See

Payments Graph

This graph is found in the top left quadrant of the dashboard page and displays the payment detail during the time period selected.

The graph on the left shows the total payment amounts received over different time periods:

Today - Displays the lowest payment total of record for the current day and the current average payment total for the day on the meter. The current day’s net payment total is displayed below the meter.
Week - displays the lowest weekly payment total of registered (since starting processing with MX™ Merchant) and the average weekly payment total of record on the meter. The current week’s net payment total is displayed below the meter.
Month - displays the lowest monthly payment total registered (since starting processing with MX™ Merchant) and the average monthly payment total of record on the meter. The current month's net payment total is displayed below the meter.
Year - displays the lowest yearly total registered (since starting processing with MX™ Merchant) and the average yearly payment total of record on the meter. The current year’s net payment total is displayed below the meter.
Lifetime - displays the lowest monthly payment total registered (since starting processing with MX™ Merchant) and the average monthly payment total of record on the meter. The payment total for the lifetime of the account.

Here are a few more things to have in mind:

At the bottom of the graph, you'll find the net amount of transactions for the time period selected; as that increases, so will the green bar in the payment graph.
Below the total amount, you will see the words Payments and Settled. Clicking on these will switch the view between all payments in MX™ Merchant and total settled data.

Please note:
If your account only processes outside of MX™ Merchant, you will see the first graph shows Settled Payment numbers only.

Customer Graph

In contrast to the Payment graph, this graph shows the total number of unique customers services over different time periods:

Today - displays the lowest daily unique customer count registered (since starting processing with MX™ Merchant) and the average daily, unique customer count registered on the meter. Below the meter is the unique customer count for the day.
Week - displays the lowest weekly unique customer count registered (since starting processing with MX™ Merchant) and the average weekly, unique customer count registered on the meter. Below the meter is the unique customer count for the week.
Month - displays the lowest monthly, unique customer count registered (since starting processing with MX™ Merchant) and the average monthly, unique customer count registered on the meter. Below the meter is the unique customer count for the current month.
Year - displays the lowest yearly unique customer count registered (since starting processing with MX™ Merchant) and the average yearly, unique customer count registered on the meter. Below the meter is the unique customer count for the current year.
Lifetime - displays the lowest monthly unique customer count registered (since starting processing with MX™ Merchant) and the average yearly unique customer count registered on the meter. Below the meter is the unique customer count for the lifetime of the account.

Activity Graph

In addition to the separate payment and customer graphs, the dashboard provides a combined payment and customer graph. When you hover over the graph a grey box appears displaying the time, total net amount of payments and number of customers for that given time. This graph can be organized by day, week, month or year by clicking the drop down between the payment and customer graph.

Today - displays the number of unique customers and payments by the hour for the current day.
Week - displays the number of unique customers and payments by day for the current week.
Month - displays the number of unique customers and payments by day for the current month.
Year - displays the number of unique customers and payments by month for the current year.
Lifetime - displays the number of unique customers and payments by month for the entire lifetime of the account.

Please note:
The default graph shows payments only, but you may select the Customers at the top to add customers to the graph.

Customer Composition Graph

In the settings, you have the option to update the spend profiles for your customers. Depending on the profiles you set, this graph displays the number of customers in each profile. When setting up your account, there are default spend profiles. You can edit these profiles in the Customers section of your Settings.

Additional Resources

Videos

Dashboard: Instruction Video